Taking Care of the Ferreira Optical Family!

We have extended our hours to better serve you!

Wednesday 3rd June 2020

We are excited to inform you that further to last week’s communication on the re-opening of all our branches, we will now be returning to our regular opening hours.

We continue to manage the inflow of customers at all our locations to ensure social distancing. As such, all our in-branch services are available via appointment only.

To schedule an appointment, please contact us via:

  • Email: customercare@ferreiraoptical.com
  • Telephone: 227-7000
  • Facebook: direct message
  • WhatsApp: 278-2878

As we work together to create a “new normal” let us do so in faith because we can and we will get through this. Don’t limit your visit… who says WE can’t?

We Are Ready to Take Care of  Your Vision in a Safe Environment

Friday 22nd May 2020

We are pleased to announce the reopening of all our 8 locations from Tuesday 26th May. We have taken this time to create a safe environment for both our customers and staff.

Please see our revised branch opening schedule below:

  • Port of Spain – open Mondays to Saturdays from 9:00AM to 1:00PM
  • Long Circular Mall, Trincity Mall and Gulf City Mall – open Mondays to Saturdays from 9:30AM to 1:30PM
  • Shops of Arima, Price Plaza, Sangre Grande and Barataria – open Tuesdays, Thursdays, Fridays and Saturdays from 9:00AM to 1:00PM

All visits are via appointment only to assist in managing the inflow of customers in our branches towards ensuring proper social distancing is maintained.

To schedule an appointment, please use one of the following options:

  • Email us at customercare@ferreiraoptical.com
  • Visit our website at www.ferreiraoptical.com and select Schedule Appointment
  • WhatsApp message at 278-2878
  • Direct Message on our Facebook or Instagram

As we maintain the safety of our branches, all customers are required to wear face masks and use hand sanitizer provided. Customers with flu like symptoms are asked to reschedule visits.

We thank you for your support and look forward to seeing you soon!

 

Newsletter

 


A Safe Solution for your Visual Needs

Wednesday 29th April 2020

Your calls and messages during this period have not gone unresolved as your visual needs are important to us. We have taken this time to create a safe environment to assist our customers.

The following locations will be open from Friday 1st May 2020, 9:00am – 1:00pm:

  • Frederick Street: Tuesdays & Thursdays
  • Price Plaza: Wednesdays & Saturdays
  • Head Office: Mondays, Wednesdays & Fridays

Services include:

  • Collection of outstanding spectacles & contact lenses
  • Emergency eye examinations
  • Repairs
  • Contact lens and solutions ordering

All visits will be by appointment only. To schedule an appointment, please contact us via:

  • Email: customercare@ferreiraoptical.com
  • WhatsApp: 278-2878
  • Facebook: direct message

We thank you for your understanding and look forward to serving you.

Team Ferreira Optical

Important Customer Update

Tuesday 7th April 2020

Due to the recent Government announcement of the extension of the Stay at Home regulations until 30th April, please be advised that our branches will remain closed until this time.

Please contact us via customercare@ferreiraoptical.com or WhatsApp message us at 278-2878 for further information or inquiries.

We urge everyone to be safe and follow the guidelines provided by officials.

Together we will overcome this virus. Stand Twin Island Strong T&T!

Team Ferreira Optical

 

Important Customer Update

Sunday 29th March 2020

Due to the recent measures implemented by the Government to control the spread of the COVID-19 virus, there will be some further changes to our business operations.

Our branches will be closed from Tuesday 31st March in keeping with the guidance of officials. Further updates on our re-opening will be communicated via email, social media and our website.

In case of emergencies, please contact us via customercare@ferreiraoptical.com or WhatsApp message us at 278-2878.

We urge everyone to exercise their personal responsibility and ensure the safety of you and your loved ones during this time.

Let’s pray for T&T and by extension the globe. We will get through this!

Team Ferreira Optical

 

We Remain People-Centered

Saturday 21st March 2020

As we continue to monitor the updates on COVID-19, our need to become more responsive to ensure the wellbeing of our patients and staff is certain. Our business is founded on the tenets of excellent customer service and even in weathering this uncertain storm, we continue to be customer and employee-centered in our decision-making.

New information from key health officials has raised a need for us to make some difficult but necessary decisions which are both customer and business impacting. The underlying measures will be implemented for the period Monday 23rd March – Saturday 4th April:

  • Postponement of eye examinations and contact lens fittings:
    On recommendation of the Centre for Disease Control (CDC), these services are considered unsafe at this time due to possible cross contamination
  • Updated Branch Opening Days:
    • Long Circular Mall, Port of Spain, Trincity Mall and Gulf City Mall will be open Tuesdays to Saturdays
    • Sangre Grande, Shops of Arima, Price Plaza and Barataria will be open on Tuesdays, Wednesdays and Saturdays

Only collection of outstanding jobs will be facilitated on these days via appointments.

Following this period, we will communicate further updates accordingly.

Our online store, www.eyewearsolutions.com, remains open for the purchase of prescription contact lenses, sunglasses and solutions. We offer the convenience of home delivery or in-store pick up.

We understand that some inconvenience will be experienced through these shifts, however it has become necessary to ensure we maintain a safe and comfortable business environment. The wellness of everyone remains critical to our operations and we remain committed to continuously updating our procedures as things evolve.

For more information, please email us at customercare@ferreiraoptical.com or follow us on Facebook and Instagram.

Thank you for your understanding.

Team Ferreira Optical

 

Taking Care of the Ferreira Optical Family!

Friday 13th March 2020

The safety and well-being of our customers, staff and their families has always been of importance to us at Ferreira Optical. We continue to keep a pulse on the concerns shared by varying publics on the Novel Coronavirus (COVID-19). We remain very agile during this time, keeping focused on the updates from the relevant health authorities and ensuring our implemented safety practices are current and relevant.

Upon your next visit, you may notice changes to our usual in-store customer experience. Based on the guidelines of local and international health organisations, we have put additional measures in place to mitigate against the unique risks from the virus. These measures ensure that we maintain a safe and comfortable environment for all.

Here are some of the measures we have in place:

  • Heightened health and safety practices by employees (including frequent hand washing, use of hand sanitizer, staying away from work due to illness, increased care in processing of eyewear at laboratory)
  • Increased cleaning of public areas (including cashier areas, frame displays, kitchens, bathrooms)
  • Discontinuation of physical contact (handshake) during customer greetings
  • Temporary removal of shared coffee and tea stations
  • Temporary removal of kids’ toy stations (in branches where applicable)
  • Sanitization of frames after customer usage during the selection process
  • Installation of instructional safety protocol signage in key areas

Moving forward we will keep our customers abreast of any further changes to the in-store experience if made, to support the maintenance of proper safety standards.

We will continue to take care of you. Let’s all also take care of ourselves and the ones we love.

Team Ferreira Optical


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