Careers

Job Title: Business Analyst & E-commerce Specialist

Job Summary:

Responsible for contributing to overall business success through evaluating business processes, anticipating requirements, uncovering areas for improvement, and providing data driven guidance. To support branch performance by way of continuous policing of sales against targets. Maintain our corporate e-commerce site, ensuring all content is updated and highest standards of performance are maintained. To manage the daily operations of the website including end to end fulfilment of online purchases. Lead marketing strategies development and implementation to ensure online sales targets are achieved.

Essential Functions and Basic Duties

  • To collate and analyze data from various customer touch points as required by the company’s Customer Intelligence Framework (CIF), to inform various marketing and customer service initiatives, both tactical and strategic
  • Seek out opportunities to strengthen overall business performance through regular business assessment of promotions and plans to provide data driven analysis and guidance to cross functional teams
  • Manage the calculation of staff incentives and dissemination of information in a timely manner for payouts
  • Communicate with branches on sales targets and performance
  • Provides support to internal stakeholders as necessary to drive projects

E-Commerce

  • To manage and maintain e-commerce site to ensure consistency in branding, integration, security, communication of promotions and other initiatives.
  • Manage online revenues and take proactive steps to ensure targets are achieved
  • Drive improvements to the site experience through the exploration of online strategies to enhance customer experience to improve conversion rates and drive revenue growth
  • Create and manage the roll out of online campaigns to meet projected budgets. Including working with relevant members of Marketing team to ensure digital marketing tools are effectively utilized to ensure customers are abreast of offers and site upgrades
  • Ensure customer transactions are fluid and timelines are met or surpassed. In instances where fallouts occur, customer service strategies must be utilized to ensure customer satisfaction
  • Analyze site metrics and related data to identify opportunities to improve product merchandising and customer experience
  • To ensure that we are using the best technology and applications to deliver our online messages and services
  • Ensure customer relationship management practices are maintained to guarantee customer experience is upheld to the levels of our effective quality customer service standards
  • Carryout periodic audits of e-commerce activities to ensure consistency with set standard
  • Maintain healthy relationships with developers to ensure maintenance updates are executed timely and in line with company requirements
  • Provide monthly e-commerce site performance reports

To assist in any other marketing project which is deemed necessary by the Manager

Skills and Competencies

  • Excellent quantitative skills – collecting and interpreting numerical data, finding patterns in data using reporting tables, manipulating data, basic probability, and decision-making techniques.
  • Strong analytical skills with an understanding of MIS
  • Excellent customer service skills
  • Sound web analytics skills
  • Proficiency in Microsoft Office productivity tools with advanced experience in MS Excel
  • Strong communication skills, including the ability to articulate progress, issues and recommendations in a concise summarized manner
  • Sound understanding of digital marketing
  • Must be able to function independently and handle a variety of responsibilities under pressure

Qualifications and Experience:

  • Undergraduate degree in Management, Information Systems or related field
  • Minimum of 3 years’ experience in E-commerce Management, Digital Marketing
  • Minimum of 3 years’ experience in Business Analyst / Commercial Analyst role
  • Proven track record with problem solving and demonstrated analytical excellence
  • E-Commerce experience will be an asset

Interested persons should submit an updated curriculum vitae and cover letter to the Human Resource Department or email to careeropportunity@ferreriaoptical.com

Deadline for applications: Monday 10th December, 2018

Job Title: Customer Service Representative

Job Summary:

Responsible for assisting patients in the selection of frames and lenses as per their optical, prescription and cosmetic requirements and providing support duties for the Branch.

Specific Accountabilities

  • Assist Customers with selecting frames and lenses as per prescription and cosmetic requirements and meeting individual sales targets
  • Preparation of Charge Bills, Statements and quotations for customers
  • Dispatching and receiving jobs and contact lenses
  • Putting patients on Auto Refractor, Inter ocular Pressure Machine and Visual Field and taking readings
  • Making appointments for:- Eye Examinations, Contact Lens Fitting, contact Lens After Care and Visual Field Analysis
  • Arranging the frames and display areas as per merchandising standards and ensuring that work area and counters is always clean and tidy
  • Ordering, follow up and pricing of contact lenses
  • Ordering stationery and supplies
  • Assist with monitoring of stock levels of sunglasses, frames, contact lens solutions and other products and accessories and reordering when necessary
  • Responsible for Cashiering, Banking and Compiling Reports
  • Other related duties

Qualifications and Experience:

5 CXC or GCE subjects including Mathematics and English.

Two years related experience and/or training.

Skills and Competencies:

  • Pleasant, positive and energetic demeanour
  • Ability to Professionally greet and engage the customer
  • Builds rapports, practices active listening
  • Willingness to help customer and team
  • Professional appearance

Interested persons should submit an updated curriculum vitae and cover letter to the Human Resource Department or email to careeropportunity@ferreriaoptical.com

Deadline for applications: Friday 12th October, 2018

 

Applications can also be submitted below via the Contact Form Below