Job Title: Trainee Customer Service Representative

Job Summary:

Responsible assisting patients in the selection of frames and lenses as per their optical, prescription and cosmetic requirements and providing support duties for the Branch.

Essential Duties and Responsibilities:

  • Assist Customers with selecting frames and lenses as per prescription and cosmetic requirements and meeting individual sales targets.
  • Writing up job cards for customer and patient jobs.
  • Preparation of Charge Bills, Statements and quotations for customers.
  • Contact lens instructions
  • Dispatching and receiving jobs and contact lenses.
  • Putting patients on Auto Refractor, Inter ocular Pressure Machine and Visual Field and taking readings.
  • Making appointments for:- Eye Examinations, Contact Lens Fitting, contact Lens After Care and Visual Field Analysis
  •  Arranging the frames and display areas as per merchandising standards and ensuring that work area and counters are always clean and tidy.
  • Filing patient card, Rx forms and other documents.
  • Ordering, follow up and pricing of contact lenses.
  • Ordering stationery and supplies
  • Assist with monitoring of stock levels of sunglasses, frames, contact lens solutions and other products and accessories and reordering when necessary.
  • Cashing
  • Banking
  • Compiling Reports
  • Other related duties

Qualifications and Experience:

5 CXC or GCE subjects including Mathematics and English or one year related experience and/or training; or equivalent combination of education and experience.

Training in the following areas: – Product Training, Basic Optics includes frames, lenses, prescription, use of Auto refractor, Visual machine and Inter Ocular Pressure Machines.  Effective Quality Customer Service (EQCS), Sales, Company and Branch Procedures.

Language Skills:

Ability to read, analyze, and interpret technical information and procedures. Ability to effectively present information and respond to questions from customers, managers and supervisors.

Mathematical Skills:

Ability to add, subtract, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret prescriptions and determine frames and lenses based on prescription and customer needs.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. A faced paced environment at times.  Employee would be required to multi task and deal with several customers at once.

Interested persons should submit an updated curriculum vitae and cover letter to

Deadline for applications: Tuesday 17th December, 2019

No further positions are available




Applications can also be submitted below via the Contact Form Below