Careers

Roving Customer Service Representative

Department: Customer Service

Reports To: Manager – Customer Service and Marketing

 

Job Summary:

Responsible assisting patients in the selection of frames and lenses as per their optical, prescription and cosmetic requirements and providing support duties for the Branch. This role would not be fixed to a specific branch and the incumbent would be required to rove to different locations where needed.

 

ESSENTIAL DUTIES :

Revenue Generation / Sales and Operational Efficiency:

  • Assist Customers with selecting frames and lenses as per prescription and cosmetic requirements and meeting individual sales targets.
  • Writing up job cards for customer and patient jobs.
  • Preparation of Charge Bills, Statements, and quotations for customers.
  • Contact lens instructions.
  • Dispatching and receiving jobs and contact lenses.
  • Putting patients on Auto Refractor, inter ocular Pressure Machine and Visual Field and taking readings.
  • Making appointments for: – Eye Examinations, Contact Lens Fitting, contact Lens After Care and Visual Field Analysis
  • Arranging the frames and display areas as per merchandising standards and ensuring that work area and counters is always clean and tidy.
  • Filing patient card, Rx forms and other documents.
  • Ordering, follow up and pricing of contact lenses.
  • Assist with monitoring of stock levels of sunglasses, frames, contact lens solutions and other products and accessories and reordering when necessary.
  • Compiling Reports

 

EDUCATION AND EXPERIENCE:

  • Minimum of Five (5) CXC passes Grades I or II, including Mathematics and English Language.
  • At least two (2) years’ experience in a similar environment
  • Computer Literacy – Microsoft Word, Excel, PowerPoint, Access, Outlook etc.

 

ADDITIONAL CONSIDERATION:

  • A personal vehicle will be considered an asset.

 

Application Deadline: 17 May 2024

 

Interested persons should submit an updated curriculum vitae and cover letter to

recruitment@ferreiraoptical.com

 

Branch Administrator

Department: Retail & Operations

Reports To: Manager – Retail Sales and Operations

General Accountability: Coordinate and lead the team at the assigned location. The Retail team at Ferreira Optical Limited is responsible for providing expert patient care through the performance of a combination of core professional clinical responsibilities, superior customer service and general operations duties. This includes effective sales approaches that are solution oriented and revenue generating.

 

Job Summary:

To provide managerial support within the branch network by leading revenue generating activities, aligning sales strategies to the client base, overseeing performance, coaching staff, and executing on operational deliverables across set locations.

The incumbent will be responsible for monitoring sales and operational efficiency levels, operational auditing and aligning staff and processes geared towards creating a consistent retail experience and meeting revenue targets.

The Branch Administrator is required to serve all patients/ customers within the set standards of service delivery determined at FOL.

This role is a lower-level management function responsible for operational strategy, retail strategy, people management, service delivery, administrative support and reporting at the branch levels.

 

ESSENTIAL FUNCTIONS AND BASIC DUTIES :

Revenue Generation / Sales and Operational Efficiency:

  • Direct, guide, monitor, coach, and support branch staff in sales engagement activities to meet branch Sales Targets, including but not limited to communicating targets, setting initiatives, providing feedback.
  • Ensure revenue targets are assigned to staff as necessary, develop and execute on strategies relevant to assigned location.
  • Ensure agreed and determined workflows are communicated to staff and being effectively executed to ensure operational efficiency and service satisfaction.
  • Manage branch performance, identifying gaps, making recommendations for improvement.
  • Ensure promotion and pricing policies are communication and followed.
  • Support in the execution of branch audits when required, ensure necessary follow-up and directives are actioned resulting in corrective action.
  • Works with their direct manager to resolve problems, completes audits, identifies trends, determines regional sales system improvements, and implements approved change when necessary.
  • Meets sales objectives by analyzing sales target variances and initiating corrective actions.
  • Maintain merchandising standards – arranging frames and display areas as per merchandising standards and ensuring that work areas and counters are always clear and clean.
  • Liaise with all teams as required to ensure efficiency in service, operations, workflows etc. (e.g. Customer Service, Marketing, Accounts etc.).

 

People and Performance Management:

  • Monitor staff sales technique and dispensing service delivery to ensure they are working to identify and solve patient/ customer optometric and opticianry needs effectively and guiding them to make ‘informed’ purchasing decisions.
  • Recognize issues that may negatively impact the customer/ patient and intervene to take action that results in a positive experience.
  • Address staff performance issues, coach, guide and take disciplinary actions as needed.
  • Conduct meeting with staff (one-on-one and team) periodically (e.g. Monthly) and consistently to facilitate a forum for education, open engagement, training, feedback etc.
  • Ensure all branch staff maintain company standards as it relates to attendance, punctuality, customer service behaviours.
  • Ensure all company policies and practices are maintained by staff, ensuring you lead by example.
  • Conduct effective performance management for staff- ensuring job expectations are communicated, staff appraisals are consistently done, identifying accomplishments, gaps, performance concerns, and guiding staff on Performance Improvement requirements etc.
  • Leave Management and all other administrative staff matters and advise relevant teams (e.g. HR) and your manager as needed.

 

Administrative:

  • Coordinate with Administrative Team, Marketing, HSSE and all relevant teams to ensure that the locations are properly maintained, stocked and within standards for a safe and healthy environment for staff and visitors.
  • Ensure all HSSE standards are maintained.
  • Ensure all company procedures and policies are being effectively adhered to. Identify when there are gaps and ensuring that corrective action is taken.
  • Monitoring branches to ensure:
    • Appointment Fill rates are met
    • Cashing is carried out in keeping with company standards
    • Sales are banked in keeping with company standards
    • Petty cash is maintained as per company standards
    • Reports are compiled
    • Audit and report building and equipment concerns
    • Maintain HSE standards
    • Other relevant duties that may be assigned from time to time.

 

QUALIFICATIONS AND EXPERIENCE:

  • 5 CXC\GCE including Mathematics, English
  • 5 years related experience and/or training; or equivalent combination of education and experience
  • Proven track record in meeting sales targets
  • Demonstrated effective sales techniques
  • Certificate level business program including supervisory courses.
  • Flexibility to work at different practices
  • Excellent team player
  • Strong oral communication skills
  • Highly motivated and ability to work with minimum supervision, as needed
  • Prior experience in a similar environment will be an asset
  • Having a car will be an asset

 

KNOWLEDGE / SKILLS / ABILITIES:

  • Working knowledge of Excel, Word, and Outlook
  • Excellent communication and interpersonal skills, with ability to relate to persons of diverse backgrounds
  • Demonstrates a high level of confidentially
  • Good problem-solving, analytical, and organizational skills
  • Ability to respond effectively to common inquiries or complaints from customers
  • Demonstrated ability to work in a dynamic team environment is essential
  • Strong leadership capabilities
  • Excellent conflict management skills

 

PERSONAL ATTRIBUTES

  • Professional and reliable
  • Friendly, caring, helpful personality
  • Willingness to serve others
  • Excellent customer service skills
  • Ability to maintain patient confidentiality
  • Multitasking ability

 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

  • Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.
    AVERAGE HEARING:
  • Able to hear average or normal conversations and receive ordinary information.
    FINGER DEXTERITY:
  • Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.
    REPETITIVE MOTION:
  • Movements frequently and regularly required using the wrists, hands and fingers.
    VISUAL ABILITES:
  • Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
    PHYSICAL STRENGTH:
  • Sedentary work; sitting most of the time. Exerts up to 10lbs of force occasionally.

 

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

  • Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving many variables.

MATHEMATICAL ABILITY:

  • Ability to perform basic math skills and use decimals to compute ratios and percentages and to draw and interpret graphs.

LANGUAGE ABILITY:

  • Ability to use passive vocabulary of 5-10,000 words; to read at a rate to ensure understanding; to define unfamiliar words in dictionaries for meaning, spelling and pronunciation.
  • Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.
  • Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.

 

Interested persons should submit an updated curriculum vitae and cover letter to

recruitment@ferreiraoptical.com

 

Shipping Clerk

Department: Administration

Reports To: Administrative Manager

Position Purpose: Responsible for providing efficient and effective support to Departments and Branches on all shipping related matters. To represent the Company through a high level of professional communication and proficient interaction with suppliers, brokers and couriers.

 

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  1. To process incoming Orders for all Departments and Branches.
    • To prepare Purchase Orders for requests within one day of receipt. Urgent and rush orders to be attended to immediately.
    • Verify that information on the Purchase Order is accurate and relevant to the Supplier.
    • To immediately fax signed Purchase Order to the Supplier.
    • All Anti Reflective lenses are processed by 2pm daily with necessary documents completed for collection by Courier.
  2. To obtain and process documents for clearing shipments.
    • To inspect all documents for Custom Brokers, Couriers and Suppliers ensuring that the information are accurate and relevant.
    • To forward verified documents for Custom Broker ensuring that the information on the Caricom and Commercial Invoices are accurate
    • To verify customs charges and to prepare necessary payments to Custom Brokers and other relative agencies.
  3. To log, verify and inspect all incoming shipments and assign tracking numbers for each.
    • All shipments are accurately logged with 1 day of receipt.
    • Shipments are verified and inspected with the relevant department representative within 1 day of receipt.
    • Goods are immediately dispatched to the relevant department following verification and inspection.
    • To immediately dispatch prepared AR lenses to Lab noting any variances and delays against expected completion.
    • All relevant documents for completed transactions to be submitted to Accounts Department within 2 days of receipt of shipment. In the cases of rush / special orders, documents to be submitted on the same day.
  4. Responsible for communication on all Shipping related business.
    • To communicate with Suppliers on all orders within 1 day of placement of order to gain confirmation of the order.
    • To liaise with Brokers and Couriers on all pending shipments to ensure delivery is completed without delay.
    • To communicate with Suppliers on all order discrepancies within 1 day of receipt of the Receiving Report and to effectively follow-up for quick resolution of same.
  5. To organize to return Stock to Suppliers.
    • All instructions for goods to be retuned are performed within 4 days of receipt.
  6. To maintain Status Report on all orders/shipments pending.
    • To continuously liaise with Suppliers on status of all outstanding orders.
    • To provide accurate and current information on the status of all shipments and to generate weekly status report and submit to Administrative Manager by first working day of the following week.
  7. To follow up and provide feedback on all queries.
    • To liaise with Departments and Branches and provide timely responses on all queries within same day of request.
    • To provide information as requested on matters pertaining to custom laws/regulations or related.
  8. Filing.
    • All filing should be up to date and retrieval easy.
  9. Provides temporary relief for the Front Desk.
    • To operate PBX system: directing incoming calls to the requested recipient and receiving and forwarding messages as necessary.
    • Faxing and circulating of correspondence and following up to ensure receipt.
    • To organize for mailing of Company’s correspondence via TTPost by 9:00am daily.
    • Daily distribution of incoming mail.
  10. To assist in other duties as required.
    • To provide support to Administration Department to complete special projects and any other delegated activities that may be assigned.

 

QUALIFICATIONS:

Education / Certification

  • Five (5) GCE O’Level passes grades A or B or CXC passes Grades I or II, including Mathematics and English Language
  • Computer Literacy – Microsoft Office (Excel, Word), knowledge of the Internet and communicating via Electronic Mail.

 

Experience Required

  • At least one (2) years experience in a similar position or related field.

Skills / Abilities

  • Good communication skills
  • Professional appearance, dress and attitude
  • Ability to operate computer applications and other business equipment including copy machine, fax machine and telephone
  • Excellent time-management skills
  • Excellent organizational skills
  • Ability to effectively communicate with all levels of staff with a high level of professionalism

 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

Talking:

  • Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

 

Average Hearing:

  • Able to hear average or normal conversations and receive ordinary information.

 

Visual Abilities:

  • Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

 

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 20lbs of force occasionally.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

Reasoning Ability:

  • Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables

Mathematical Ability:

  • Ability to perform basic math and book-keeping skills.
  • Ability to complete Purchase Orders and requisitions using accurate calculations and figures.

 

Language Ability:

  • Ability to use passive vocabulary of 5-6000 words; to read at a rate to ensure understanding; to define unfamiliar words in dictionaries for meaning spelling and pronunciation.
  • Ability to write sentences using proper punctuation, spelling and correct names.
  • Ability to communicate to suppliers and internal customers using normal word order with present and past tenses; using a good vocabulary.

 

Application Deadline: 6 May 2024

Interested persons should submit an updated curriculum vitae and cover letter to

recruitment@ferreiraoptical.com

Optometrist

Department: Optometrist

General Accountability: The Optometrist is generally accountable for provision of professional optometric services throughout Ferreira Optical Limited.

 

Nature & Scope:

Essentially, the Optometrist is responsible for providing optometric services in keeping with the code of conduct required by the relevant professional associations. The incumbent is required to make a detailed examination of the eyes offering clinical advice regarding the health of the eyes and vision correction. They are required to prescribe corrective lenses or contact lenses and refer if a specialist’s advice is required.

 

Specific Accountabilities:

  • Conduct eye exams using optometric equipment and general diagnostic interpretation. Accurately document the findings from the examination.
  • Detect any vision defects, signs of eye diseases or abnormalities, including ones caused by systemic health conditions.
  • Prescribe spectacles and/or contact lenses.
  • Recommend appropriate patient follow-up and care options reassuring patients about the health of their eyes, vision correction and related matters
  • Answer questions and provide advice to patients regarding vision and optical issues.
  • Interpret and discuss further investigative test results with patients.
  • Liaise with and write referral letters to Ophthalmologists or other specialists if required.
  • Deliver outstanding customer service throughout all patient interactions.

 

Person Specifications:

Minimum Acceptable Academic/Technical/Professional Qualifications

  • Optometrist Professional designation from approved institutions
  • Registered with the local Trinidad and Tobago Opticians Registration Council
  • Registered with the local Trinidad and Tobago Optometrists Association

Minimum Number of Years of Relevant Experience

  • Two (2) years practical experience

 

Specific Skills/Experience and/or Knowledge

  • Applied understanding of general principles of optometry and best practises for the detection of eye related disorders and conditions
  • Computer Literate in Microsoft Office Suite
  • Strong interpersonal skills and the ability to relate to patients of diverse backgrounds.
  • Excellent customer service skills
  • Ability to maintain patient confidentiality
  • Good problem-solving skills and multitasking ability
  • Analytical skills

 

Application Deadline: 2 April 2024

Interested persons should submit an updated curriculum vitae and cover letter to

recruitment@ferreiraoptical.com

 

Applications can also be submitted below via the Contact Form Below





    Feedback

    Shop Now